Peace of mind with HBM maintenance contracts

For some years now, HBM has been successfully providing complete measurement solutions. We have focused in particular on providing excellent support. The aim is not only to ensure that the measuring instruments continue working reliably but also to minimize any downtime.

To achieve this, HBM offers bespoke maintenance contracts, comprising a general basic agreement and a customized combination of the following options:

• On site, traceable calibration of HBM data acquisition systems
• On site firmware upgrades
• On site support packages in many European countries
• Support by remote diagnosis from the parent factory, also available via WebEx
• Software upgrades and software support for catman® packages
• Fast delivery of spare parts
• Special hotlines for software support
• Extended warranty packages.

These maintenance contracts have proved very worthwhile, for example, in the aviation and automotive industries, where MGCplus data acquisition systems and catman® software solutions are in use.

By providing these packages for a fixed annual charge and making the cover valid for existing devices, it is possible to plan the operating costs for years ahead.

"HBM provides a wonderful service. This is a solution from a single source for us. It's more than just calibration, it's an annual health check!" Peter Davies, Lead Engineer Control and Instrumentation, Airbus UK