Customer Care Agent (m/f/d)

Location: Waalwijk (Netherlands)

On 1 January 2019, Brüel & Kjær and HBM merged their activities into a new company called HBK (Hottinger, Brüel & Kjær). With around 3000 employees worldwide and production facilities in Denmark, Germany, the UK, the USA, China and Portugal and presence in 80 countries, HBK becomes a leading player in the test and measurement area. For further info please visit www.hbkworld.com.

HBK operates within the Test and Measurement segment of Spectris, the productivity-enhancing instrumentation and controls company. www.spectris.com

Our new Customer Care Agent will ideally have a background in a sales or service function where customer satisfaction has been paramount. Experience in customer service and order management is an advantage, and knowledge of bidding for both sales and service is a plus. The role also contains following up on customer inquiries and maintaining the customer database.

Together with colleagues in the Global Customer Care team you will support all incoming inquiries, ensuring high-quality support for our customers. You will be based in our office in Waalwijk, the Netherlands, with a focus on supporting our customers in the Benelux.

Primary responsibilities

You will be the first point of contact for our customers. Your goal will be to qualify, register, manage or assign inquiries to the relevant departments in the organization. Your main task is to provide support, both internally and externally, to ensure customer satisfaction.

Your daily work includes:

• Sales activities:
  • Quotations
  • Order handling
  • Follow-up on quotes and deliveries
  • Pro-active phone calls
  • Customer database maintenance and updating
• Service activities: 
  • Service and support requests, registration, management and administration 

• General assistance activities:
  • Provide customers with information
  • Office assistance
  • General administrative tasks
  • Answer incoming calls
  • Coordination with other departments and worldwide locations

Professional qualifications

Applicants should be fluent in Dutch and English, both written and verbal. Knowledge of another language is very welcome. You must have experience of multi-tasking and dealing with customers in a sales or service department and must be able to achieve tasks within agreed timescales, while ensuring good attention to detail. IT knowledge is a must and experience with SAP-ERP/CRM is an advantage.

Personal skills

• Excellent commercial understanding
• Excellent communication skills
• Task-oriented, self-motivated and flexible
• Driven by customer satisfaction
• A robust personality and the ability to multi-task and handle stressful situations
• Team player

We offer

The job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test and measurement industry. You will be a strong contributor who collaborates closely with colleagues from various business functions all over the world.

Freedom with responsibility is the framework for HBK’s employees. This allows for a good balance between work and family life and for constant development of professional and personal skills in an international and enjoyable working environment.

Application and deadline

If you see yourself as our new Customer Care Agent, please submit your resumé and application no later than the 10th of December 2019 by using the direct application link: https://hbk.livevacancies.net/#/job/details/73 

Please note that we will conduct interviews on an on-going basis.