Reset to factory defaults rescue

Perform this operation only when communication to the data processor unit is not possible and all other attempts to establish communication have been exhausted.

Contacting HBM customer service prior to performing this operation is strongly recommended.

All SXR setup files will be moved to a recovery location and will not be available when the rescue is completed; however, it is possible (but not certain) that they can be restored after the rescue.

To restore the unit to factory default:

  1. Power down the unit.
  2. Press and hold the power switch.
  3. When the LEDs flash, stay on and start flashing again, then stay on and start flashing a third time, very quickly release the power switch.

NOTE
It will take about 23 seconds before the LEDS start flashing the 3rd time. There is only about a 1 second window of opportunity to release the power switch.

NOTE
To recover the SXR files that were relocated, do the following. When the unit reboots, immediately navigate to the Customer Service option in the System page and select the Download customer support package. Contact HBM customer service for further instructions.