Danish and Finnish-speaking
On 1 January 2019, Brüel & Kjær and HBM merged their activities into a new company called HBK (Hottinger, Brüel & Kjær). With more than 3000 employees worldwide and production facilities in Denmark, Germany, the UK, the USA, China and Portugal and presence in 80 countries, HBK becomes a leading player in the test and measurement area. For further info please visit www.hbkworld.com.
Both companies currently operate within the Test and Measurement segment of Spectris, the productivity-enhancing instrumentation and controls company.
Our new Customer Care Professional will ideally have a background in a sales or service function where customer satisfaction has been paramount. Experience in customer service and order management is an advantage, and knowledge of bidding for both sales and service is a plus. The role also contains following up on customer enquiries and maintaining the customer database. Together with the rest of the Global Customer Care team you will support all incoming enquiries in HBK, ensuring high-quality support for our customers. You will be based in our office in Nærum, Denmark with a focus on supporting our Scandinavian customers specifically Denmark and Finland.
You will be the first point of contact for our customers. Your goal will be to qualify, register, manage or assign enquiries to the relevant departments in the organization. Your main task is to provide support, both internally and externally, to ensure customer satisfaction.
Your daily work includes:
- Support for service-oriented activities:
- Service and support requests, registration, management and administration
- Service contract promotion and administration
- General assistance activities:
- Answer incoming calls
- Quotes and order handling
- Supply information to customers
- General administrative tasks
- General efficiency assistance activities
- Tender administration and preparation
- Coordination with other departments and worldwide locations
Applicants should be fluent in Danish, Finnish and English, both written and verbal. You must have experience of multi-tasking and dealing with customers in a sales or service department and must be able to achieve tasks within agreed timescales, while ensuring good attention to detail. IT knowledge is a must and experience with SAP CRM is an advantage.
- Excellent commercial understanding
- Excellent phone communication skills
- Task-oriented, self-motivated, flexible
- Driven by customer satisfaction
- Have a robust personality and the ability to multi-task and handle stressful situations
The job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test and measurement industry. You will be a strong contributor who collaborates closely with colleagues from various business functions all over the world. Freedom with responsibility is the framework for HBK’s employees. This allows for a good balance between work and family life and for constant development of professional and personal skills in an international and enjoyable working environment.
If you see yourself as our new Customer Care Professional, please submit your resumé and application no later than the 8th of December 2019 by using the direct application link: https://hbk.livevacancies.net/#/job/details/71
Please note that we will conduct interviews on an on-going basis.